Return & Refund Policy

Last Updated: [15-08-2026]

At [8atestore], we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, we will work with you to resolve the issue fairly and efficiently.

1. Return Eligibility

You may request a return within [7/10/14] days of receiving your order, subject to the conditions below.

To be eligible for a return:

• The product must be unused and in its original condition.

• The product should be returned with its original packaging, tags, accessories, manuals, and other included items, where applicable.

• You must provide proof of purchase or your order number.

• The product must not be damaged due to misuse, improper handling, or normal wear and tear.

Certain products may not be eligible for return due to their nature, hygiene requirements, or other applicable restrictions. Any such exclusions will be clearly stated on the relevant product page where applicable.

2. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible and preferably within [48 hours] of delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photographs or videos of the product and packaging, where appropriate

After reviewing the issue, we may offer a replacement, return, refund, or another appropriate resolution, depending on the circumstances and applicable law.

3. Change of Mind

Returns for change of mind are accepted only where the product is specifically marked as eligible for such returns and meets all return conditions.

Products that have been used, opened, altered, damaged, or returned without their required packaging may not qualify for a change-of-mind return.

4. Non-Returnable Products

Certain products may not be eligible for return, including products that:

• Are specifically marked as non-returnable on the product page

• Have been used, worn, altered, or damaged after delivery

• Cannot reasonably be resold for health, hygiene, or safety reasons

• Are personalised or made specifically for the customer, where applicable

• Are otherwise excluded under applicable law

If a product has specific return conditions, those conditions will be displayed on its product page or communicated before purchase.

5. How to Request a Return

To request a return, contact us at:

Email: [rk.rohitrathod94@gamil.com]

Please include:

Subject: Return Request – [Order Number]

and provide your name, order number, product details, reason for the return, and supporting photographs/videos where relevant.

We will review your request and provide instructions if the return is approved.

Do not send products back to the sender address on the package unless we specifically instruct you to do so.

6. Return Shipping

For products that are damaged, defective, incorrect, or otherwise eligible for a seller-approved return, [8atestore] will determine the appropriate return-shipping arrangement in accordance with applicable law and the circumstances of the case.

For approved change-of-mind returns, return shipping costs may be [borne by the customer / borne by 8atestore].

Any applicable return-shipping charges will be communicated before the return is processed.

7. Refunds

Once an approved return is received and inspected, we will notify you about the status of your refund.

If approved, the refund will generally be processed through the original payment method or another appropriate method permitted by applicable law.

Refund processing and the time taken for the amount to appear in your account may depend on your payment provider or bank.

Estimated processing time: [5–10 business days] after approval.

8. Partial Refunds

In certain circumstances, a partial refund may be offered where permitted, including where:

• A product is returned with missing components or accessories

• The product has been used or damaged after delivery

• The product does not meet the applicable return conditions

Any deduction will be communicated to you before the refund is processed.

9. Order Cancellation

You may request cancellation of an order by contacting us as soon as possible at [rk.rohitrathod94@gamil.com].

Cancellation requests cannot always be guaranteed because an order may already have been processed, packed, or shipped.

If cancellation is accepted before dispatch, any eligible refund will be processed according to the applicable payment method and law.

If an order has already been shipped, you may need to follow the applicable return process instead.

10. Exchange / Replacement

Where available, eligible products may be replaced if they are damaged, defective, or incorrectly supplied.

Replacement availability depends on stock and the circumstances of the request. If a replacement is unavailable, we may provide another appropriate resolution, including a refund where applicable.

11. Failed or Undelivered Orders

If an order cannot be delivered because of an incorrect or incomplete address, refusal to accept delivery, or repeated unsuccessful delivery attempts, please contact us.

Any refund or re-shipping decision will depend on the circumstances, applicable shipping charges, and applicable law.

12. Refund Exclusions

We may not be able to provide a refund where:

• The product is outside the applicable return period.

• The product has been used or damaged through customer misuse.

• Required accessories, packaging, or components are missing.

• The return was not approved or does not meet the applicable return conditions.

Nothing in this policy is intended to restrict any rights or remedies available to consumers under applicable law.

13. Consumer Rights

This Return & Refund Policy is intended to explain our normal return and refund process. It does not exclude or limit any mandatory consumer rights or remedies available under applicable Indian laws.

Where applicable law provides a consumer with a right that is more favourable than this policy, the applicable legal requirement will prevail.

14. Contact Us

For return, replacement, cancellation, or refund questions, contact:

Store Name: [8atestore]
Email: [rk.rohitrathod94@gamil.com]
Location: [pune, maharashtra]
Website: www.8atestore.in

We aim to handle every request fairly and provide clear assistance throughout the process.

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